Canceling a subscription can be annoying, especially for something like a VPN. But don’t worry, I’ve been there. It’s not as difficult as it seems once you know what to do. I remember the first time I tried to cancel a VPN, I was a little nervous. I thought there’d be hidden fees or something tricky in the process. But once I figured it out, it was super simple. How to Cancel ExpressVPN was one of the first things I searched for when I decided to stop my subscription. If you’re wondering [How to Cancel ExpressVPN], I’ll guide you through everything, whether you’re using a browser or your phone.
I’ll walk you through the steps based on what worked for me. Trust me, once you see how easy it is, you’ll wonder why you ever worried. And if you’re considering switching to another VPN, I’ve reviewed some top options like Surfshark and NordVPN. I’ve tested both, so I can tell you what I liked and didn’t like about each. Let’s make this whole process stress-free! How to Cancel ExpressVPN is straightforward once you know where to click and what to expect.
Understanding ExpressVPN’s Cancellation Policy
Before diving into the cancellation steps, it’s important to understand ExpressVPN’s policies to ensure a smooth experience and manage your expectations appropriately.
The 30-Day Money-Back Guarantee
ExpressVPN offers a 30-day money-back guarantee for first-time customers who purchase their subscription directly from ExpressVPN or via Google Play. This policy allows you to request a full refund within 30 days of your initial purchase if you’re not completely satisfied with the service. This is particularly useful if you want to test the VPN without a financial commitment.
It’s worth noting that this guarantee applies only to first-time users. If you’ve previously received a refund from ExpressVPN, you won’t be eligible for another one under this policy. Additionally, if you purchased your subscription through the Apple App Store, the refund process is different, which we’ll cover later in this guide. ExpressVPN
Automatic Renewal
By default, ExpressVPN subscriptions are set to automatically renew at the end of your billing cycle. This means that unless you manually cancel, you’ll continue to be charged according to your subscription plan. Turning off this auto-renewal feature is a key part of the cancellation process.
How to Cancel ExpressVPN on Desktop (Website)
The most straightforward way to cancel your ExpressVPN subscription is through their website. This method works for subscriptions purchased with a credit card, PayPal, Apple Pay, or Google Pay.
Step 1: Sign in to Your ExpressVPN Account
- Open your web browser and navigate to the ExpressVPN website
- Click on “My Account” in the top-right corner of the page
- Enter your email address and password to sign in
Step 2: Access Subscription Settings
Once logged in, look for the menu on the left side of your dashboard and select “Subscription.” This will take you to your subscription management page, where you can view details about your current plan.
Step 3: Cancel Your Subscription
Under “Subscription details,” look for the “Cancel Subscription” button. Click on this button to initiate the cancellation process.
Step 4: Confirm Cancellation
Here’s where you need to be particularly attentive. According to user reports on Reddit, you may need to click the “Turn Off Automatic Renewal” button multiple times (typically three times) to complete the cancellation process. This is an unusual design that some users have described as a “dark pattern” to make cancellation more difficult.
Continue following the prompts until you see the confirmation message: “Your subscription has been canceled.” Once you receive this confirmation, your account will no longer auto-renew at the end of your current billing cycle.
How to Cancel ExpressVPN on Mobile Devices
Canceling Through the Website on Mobile
If you purchased your subscription directly from ExpressVPN using a credit card, PayPal, or another payment method (not through an app store), you can cancel via the ExpressVPN website on your mobile browser:
- Open your mobile browser and navigate to ExpressVPN’s website
- Sign in to your account
- Tap the menu icon in the top-right corner
- Under “My Account,” tap “Subscription.”
- Tap “Subscription details.ls”
- Tap “Cancel Subscription” and follow the prompts until you see the confirmation message
Canceling Subscriptions Purchased Through the App Store (iOS)
If you purchased your ExpressVPN subscription through the Apple App Store, you’ll need to cancel it through your Apple ID settings:
- Open the Settings app on your iOS device
- Tap on your Apple ID at the top of the screen
- Tap on “Subscriptions.”
- Find and select ExpressVPN from your list of active subscriptions
- Tap “Cancel Subscription” and confirm your choice
It’s important to note that subscriptions purchased through the Apple App Store are not eligible for ExpressVPN’s 30-day money-back guarantee. Instead, refund requests must go through Apple Support, which has its refund policies. Apple Support
Canceling Subscriptions Purchased Through Google Play Store (Android)
For Android users who purchased ExpressVPN through the Google Play Store:
- Open the Google Play Store app
- Make sure you’re signed in to the Google account you used to purchase the subscription.
- Tap on your profile the top right
- Select “Payments & subscriptions” > “Subscriptions”
- Find ExpressVPN in your subscriptions list
- Tap “Cancel subscription” and follow the cancellation instructions
Unlike Apple App Store purchases, subscriptions bought through Google Play are eligible for ExpressVPN’s 30-day money-back guarantee. You’ll need to contact ExpressVPN’s support team directly to request this refund.
Special Cases: Bitcoin and Paymentwall Subscriptions
If you purchased your ExpressVPN subscription using Bitcoin or through Paymentwall, you don’t need to worry about cancellation. These payment methods don’t support automatic renewal, so your subscription will simply end when the current billing cycle concludes.
If you wish to continue using the service after your subscription ends, you’ll need to manually purchase a new subscription. ExpressVPN Support
How to Request a Refund from ExpressVPN
If you’re within the 30-day money-back guarantee period and eligible for a refund, here’s how to request it:
Step 1: Cancel Your Subscription
First, follow the steps outlined above to cancel your automatic renewal. This is an important first step in the refund process.
Step 2: Contact ExpressVPN Support
After canceling, you’ll need to explicitly request a refund by contacting ExpressVPN’s customer support:
- Visit the ExpressVPN support page
- Click on the live chat widget in the bottom-right corner of the screen
- Explain that you wish to request a refund under the 30-day money-back guarantee
- Provide your account details when asked
ExpressVPN’s support team typically processes refund requests promptly. According to their terms of service, refunds are generally processed within seven days and are made to the original form of payment used for purchase.
What Happens After You Cancel?
After successfully canceling your subscription, it’s important to understand what happens next:
- Continued Service: You’ll still have access to ExpressVPN until the end of your current billing cycle. This means if you cancel in the middle of your subscription period, you can continue using the service until it expires.
- ExpressVPN Keys Access: If you’ve been using ExpressVPN Keys to store your passwords, you’ll still have access to these stored logins even after your subscription ends. This ensures you won’t lose access to important account information.
- No Further Charges: Once canceled, you won’t be billed automatically for another subscription cycle, provided the cancellation was successful.
Common Cancellation Issues and Solutions
Problem: Difficulty Finding the Cancellation Option
Some users report trouble locating the cancellation button or subscription settings.
Solution: Ensure you’re logged into the correct ExpressVPN account. If you’re still having trouble, try using a different browser or clearing your browser cache before attempting again.
Problem: Multiple Clicks Required
As mentioned earlier, some users report needing to click the cancellation button multiple times.
Solution: Be persistent and follow through with all confirmation prompts. If the system seems to be looping, try refreshing the page and starting again, or contact ExpressVPN support for direct assistance.
Problem: Subscription Still Active After Cancellation
In some cases, users have reported that their subscriptions remained active despite cancellation attempts.
Solution: Take screenshots of your cancellation confirmation for your records. If you notice any unauthorized charges after cancellation, contact your payment provider immediately and reach out to ExpressVPN support with evidence of your cancellation.
ExpressVPN Alternatives to Consider
If you’re canceling ExpressVPN because you’re looking for a different VPN solution, here are some well-regarded alternatives to consider:
- NordVPN: Offers robust security features, a strict no-logs policy, and excellent speeds.
- Surfshark: Budget-friendly with unlimited simultaneous connections.
- Private Internet Access: Known for its customizable security settings and transparent privacy policies.
- Proton VPN: Has a free tier and is developed by the same team behind ProtonMail.
Before switching, consider what aspects of your VPN service are most important to you, whether it’s privacy, speed, streaming capabilities, or price.
Final Thoughts
Now you know how to cancel ExpressVPN. It doesn’t have to be hard. When I first tried it, I thought it would be a long process. But once I figured out the steps, it was pretty simple. I’ll show you exactly how to do it—no fuss, just clear instructions.
And if you’re thinking about finding a new VPN, I’ve tested Surfshark, CyberGhost, and NordVPN. Each one has its strengths. I’ve got all the details to help you make the right choice. Good luck!
If you’re within the 30-day window and eligible, don’t forget to request your refund. ExpressVPN’s customer support is generally responsive and helpful with refund requests.
FAQs About Canceling ExpressVPN
Can I get a refund after canceling ExpressVPN?
Yes, if you’re within 30 days of your initial purchase and you’re a first-time customer who bought directly from ExpressVPN or through Google Play. Apple App Store purchases must request refunds through Apple Support.
Will I lose access to ExpressVPN immediately after canceling?
No, you’ll retain access until the end of your current billing period. Your cancellation simply stops the automatic renewal for the next cycle.
What if I change my mind after canceling?
If you decide you want to continue using ExpressVPN after canceling but before your subscription expires, you may need to purchase a new subscription. Contact ExpressVPN support for specific guidance in this situation.
Can I cancel my ExpressVPN subscription at any time?
Yes, you can cancel at any point during your subscription period. However, refunds are typically only available within the first 30 days for eligible purchases.
How long does it take to receive a refund from ExpressVPN?
According to ExpressVPN’s terms of service, refunds are generally processed within seven days of your request and are made to your original payment method.
